ckpk Privacy Policy

Last updated: 1 January 2026

This Privacy Policy ("Policy") describes how ckpk collects, uses, stores, and protects personal information provided by users of the ckpk website and associated services (the "Platform"). By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

ckpk is committed to handling personal data responsibly and in accordance with applicable data protection principles. We collect only the information necessary to provide our services and do not sell or rent personal data to third parties for marketing purposes. This Policy applies to all users of the Platform, regardless of whether they are visiting as guests or are registered account holders.

Our Privacy Principles

1. Information We Collect

ckpk collects personal information from you in several ways, depending on how you interact with the Platform. The categories of information we collect are described below.

Registration Information

When you create a ckpk account, we collect the personal information you provide during the registration process, which may include:

• Full name and date of birth.
• Mobile number and email address.
• Residential address or city (for identity verification purposes).
• Username and password (password stored in hashed form only).

Financial and Payment Information

To process deposits and withdrawals, ckpk collects the following financial information:

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used for transactions.
• Transaction reference numbers and amounts.
• Deposit and withdrawal history associated with your account.
• Card details (where Visa or Mastercard is used) — card numbers are not stored by ckpk and are processed directly by the payment gateway.

Technical and Usage Data

When you use the Platform, our servers automatically collect certain technical information including your IP address, device type and operating system, browser type and version, session duration and navigation paths within the Platform, and the dates and times of your visits. This data is used for security monitoring, platform performance analysis, and to detect and prevent fraudulent activity. It is not used to personally identify you beyond the context of your ckpk account.

2. How We Use Your Information

ckpk uses the personal information we collect for the following purposes:

• To create and manage your ckpk account, verify your identity, and maintain accurate account records.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide customer support and respond to your enquiries, complaints, or requests.
• To comply with legal and regulatory obligations, including age verification, KYC checks, and anti-money laundering requirements.
• To personalise your experience on the Platform, including displaying relevant game recommendations and promotions.
• To detect and prevent fraud, money laundering, cheating, and other prohibited activities as defined in our Terms and Conditions.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Where we process data for purposes beyond those listed above, we will seek your explicit consent before doing so.

3. Payment Data and Third-Party Processors

ckpk uses trusted third-party payment processors to handle financial transactions. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment information is transmitted directly to the relevant payment processor under their own security standards and privacy policies. ckpk does not store full card numbers, mobile wallet PINs, or payment authentication credentials on its servers.

ckpk retains transaction records (amounts, dates, reference numbers, and the last four digits of card numbers where applicable) for account management, dispute resolution, and regulatory compliance purposes. These records are retained for the minimum period required by applicable law and then securely deleted.

4. Sharing Your Information

ckpk does not sell or rent your personal information to third parties. We may share your information only in the limited circumstances described below.

Service Providers

We engage trusted third-party service providers who assist us in operating the Platform. These may include payment processors, identity verification services, customer support platforms, and IT infrastructure providers. All service providers are bound by contractual obligations to handle your data securely and only for the purposes for which it was shared.

Legal and Regulatory Obligations

ckpk may disclose your personal information where required to do so by law, regulation, court order, or other lawful request from competent authorities. In such cases, ckpk will disclose only the minimum information necessary to comply with the legal obligation and, where permitted, will notify you of the disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of ckpk's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, ckpk will take reasonable steps to ensure that the acquiring entity honours the privacy commitments described in this Policy and will notify affected users prior to any transfer.

5. Cookies and Tracking Technologies

ckpk uses cookies and similar tracking technologies to enhance your experience on the Platform and to collect usage analytics. The types of cookies we use include:

• Essential cookies — required for the Platform to function correctly, including session management and security features.
• Analytics cookies — used to understand how users navigate the Platform so we can improve the user experience. Analytics data is aggregated and does not personally identify you.
• Preference cookies — used to remember your Platform settings and preferences across sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform. We do not use cookies to serve third-party advertising.

6. Data Retention

ckpk retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including maintaining your account, complying with legal and regulatory obligations, and resolving disputes. The specific retention periods we apply are as follows: account registration data is retained for the duration of your active account plus a minimum post-closure period as required by applicable law; transaction records are retained for a minimum of five years from the date of the transaction; technical and usage data is retained for a rolling period of up to twelve months.

When personal data is no longer required for retention purposes, ckpk will securely delete or anonymise it so that it can no longer be associated with any individual user. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for analytical and business improvement purposes.

7. Your Rights

As a user of the ckpk Platform, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data ckpk holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data.
• Right to restriction — you may request that we restrict the processing of your data in certain circumstances.
• Right to object — you may object to the processing of your personal data where that processing is based on our legitimate interests.

To exercise any of these rights, please contact the ckpk support team using the email address shown in the footer of this page. We will respond to all valid requests within a reasonable timeframe. In certain cases, we may need to verify your identity before processing your request.

8. Security Measures

ckpk employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, restricted access controls so that only authorised personnel can access personal data, regular security assessments of the Platform's infrastructure, and secure hashing of passwords so that plaintext credentials are never stored.

While ckpk takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. In the event of a data breach that affects your personal information, ckpk will notify affected users and take prompt remedial action in accordance with applicable data protection requirements.

9. Minors

The ckpk Platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under the age of 21 has provided personal data to ckpk, we will take immediate steps to delete that information and close the associated account.

10. Changes to This Policy

ckpk reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page. Where the changes are significant, we may also notify registered users via the contact details associated with their account. We encourage you to review this Policy periodically to stay informed of how we handle your personal data.

Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of the Platform and may close your account by contacting the ckpk support team.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ckpk handles your personal data, please contact our support team. Our contact email address is displayed in the footer of every page on this website. We aim to respond to all privacy-related enquiries within a reasonable period.

Please include your registered username and a clear description of your request when contacting us, so that we can locate your account and process your request efficiently.